Jane Nichols

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Jane Nichols

Divisional Manager - Business Support

Focused on NSW, QLD and NZ for HR, Legal and Customer Service roles.

The roles I work on include:

Customer Service Representative
Inside Sales
Customer Service Team Leader
Customer Service Manager
HR Associate
HR Business Partner
HR Manager

HR Director
Learning and Development
Organisation Development
Compensation and Benefits
Legal Counsel
Sustainability

With a degree in marketing and a keen interest in employment law, I have found my passion in the recruitment industry, where I can blend my expertise with a desire to make a meaningful impact. My career began in the UK, where I gained valuable experience working in talent acquisition for large corporate companies. This experience provided a solid foundation for my role at a pharmaceutical company in Sydney, marking my first foray into the biotechnology sector. Here, I discovered the profound satisfaction of contributing to a company that gives back to patients and collaborating with talented professionals.

Currently, I am part of HPG in Sydney, where I thrive in a company culture that values patient impact and innovation. I am dedicated to sourcing top talent to ensure life-saving products reach those in need and placing influential leaders who drive business success. My commitment to making a difference is evident in every aspect of my work, from building strong client relationships to identifying and nurturing potential in candidates.

At HPG, I am not just a recruiter but a partner in progress, ensuring the right talent is in place to achieve extraordinary outcomes.

Specialising in

Jobs by Jane Nichols.

Customer Service

Customer Service Team Leader

Belrose
$85000 - $90000 per annum, Benefits: Bonus and Super

Benefits: Circa $85,000 + Super + Bonus Opportunity for career development Located in Northern Beaches, with staggered start time Global medical device organisation About the Company: A renowned company that specialises in the production and distribution of medical devices. It is a national company with a strong presence in Brisbane. A globally renowned Medical Device company who are one of the leaders in their field. The company is known for having an exceptional culture and offers great benefits. Be part of a close knit team that are passionate about what they do and who practice their core values daily. About the Opportunity: As the Customer Service Team Leader, you will lead a passionate and talented group of Customer Service Coordinators, while ensuring they constantly meet our customers' expectations. You will work closely with internal and external customers to identify, define, prioritise, and drive plans that will bring efficiency and effectiveness to the overall business processes. This is an important role that will have a significant impact on the business and market. Key Responsibilities: Monitor and supervise the daily tasks and functions of the Customer Service Team Be the key point of contact for all internal and external customer complaints, escalations and issues Provide leadership, coaching, and mentoring for all Customer Service team and the broader Customer Service Team as required Recruitment and selection of staff Management of induction program for direct reports and ongoing training and development Monitor staff performance against established KPIs Work collaboratively to remove roadblocks and create good synergies in a cross-functional environment Skills and Experience: At least two years in a Customer Service Representative role in the Pharmaceutical, Healthcare , Medical or FMCG industry Excellent communication skills (written and oral) Strong attention to detail Ability to work well under pressure Previous experience with ERP systems, specifically SAP and processing of purchase orders in a busy industry Gained leadership experience in a 2IC capacity or similar and looking for next step in career How to Apply: Click apply or contact Jane Nichols or Kelly Ann Pederson on 02 8877 8714 for a confidential discussion.

Customer Service Representative

East Brisbane
$75000 per annum

Benefits • Be a part of a global medical device and diagnostics organisation • Located in East Brisbane 4169 • Permanent position • Circa $70,000 + super About the company Work for a global diagnostics company operating across dynamic and rapidly changing market. Our client looks to provide effective treatments through an innovative and forwarded thinking culture. They aim to provide the best level of service possible to enhance the quality of life to patients all over the world. About the opportunity Be responsible for completing supply chain tasks with a large focus on order entry and processing as well as following up on order dispatch. Provide support to a market leading range of innovative diagnostic equipment to medical professionals with an ability to problem solve and work cohesively. Be genuinely committed to customer satisfaction and you will grow and advance your career. Duties • Provide a high level of Customer Service • Processing customer orders for domestic and international customers • Informing customers about order status, backorders, unexpected delays, part shipments and product issues • Handling inbound product enquiries, quotes, product returns and managing complaints • Analysing and resolving escalated customer issues • Liaising with transport companies including domestic couriers and freight forwarders • Data entry, credit and invoice management • Assisting the Sales and Marketing teams with stock management, customer order enquiries and maintaining the customer database Skills and Experience • Experience in Customer Service in a Medical Device, Pharmaceutical or FMCG organisation • A high degree of independence and interpersonal skills • Experience processing orders through a CRM system • Attention to detail when dealing with complex customer orders • Experience with conflict resolution • Strong attention to detail and multi-tasking ability • Ability to build and maintain customer relationships Culture Fantastic team and company leadership, with low turnover in staff. How to Apply Click apply or contact Jane Nichols, Recruitment Consultant on 02 8877 8714 for a confidential discussion. About us Healthcare Professionals Group recruit all positions, at all levels, into biotechnology, medical devices, pharmaceutical and scientific companies. For more pharmaceutical, medical or healthcare related job opportunities visit www.hpgconnect.com

COMBINED EXPERIENCE

At HPG, we pride ourselves on bringing together a diverse group of professionals with extensive backgrounds in the healthcare recruitment industry. Our combined years of experience and specialised knowledge ensure that we deliver unparalleled service to our clients and candidates. By working collaboratively, we harness our collective expertise to meet and exceed your goals and expectations, providing tailored solutions and exceptional support every step of the way. Discover how our unified team effort drives success in every project we undertake.