Jane Nichols
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Jane Nichols
Divisional Manager - Business Support
Focused on NSW, QLD and NZ for HR, Legal and Customer Service roles.
The roles I work on include:
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With a degree in marketing and a keen interest in employment law, I have found my passion in the recruitment industry, where I can blend my expertise with a desire to make a meaningful impact. My career began in the UK, where I gained valuable experience working in talent acquisition for large corporate companies. This experience provided a solid foundation for my role at a pharmaceutical company in Sydney, marking my first foray into the biotechnology sector. Here, I discovered the profound satisfaction of contributing to a company that gives back to patients and collaborating with talented professionals.
Currently, I am part of HPG in Sydney, where I thrive in a company culture that values patient impact and innovation. I am dedicated to sourcing top talent to ensure life-saving products reach those in need and placing influential leaders who drive business success. My commitment to making a difference is evident in every aspect of my work, from building strong client relationships to identifying and nurturing potential in candidates.
At HPG, I am not just a recruiter but a partner in progress, ensuring the right talent is in place to achieve extraordinary outcomes.
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I had the pleasure of working with Jane Nichols, and I can't speak highly enough of her. Jane is brilliant, present, and incredibly honest. She consistently upholds the dignity of her candidates by always returning their calls, which is a rare and much-appreciated quality. Her reliability and politeness are second to none, making every interaction a positive experience. Additionally, Jane's engaging personality and sense of fun make her a joy to talk to. She truly stands out as an exceptional recruiter, her passion for her job and how much she values it, shows in the way she interacts with everyone. Promise you will never regret engaging with Jane. Thank you, Jane for being your authentic self :)
Order Processing Manager -
I thoroughly enjoy working with Jane when recruiting for new team members. Jane is a great listener and really takes the time to understand the requirements of the role and the type of candidate that would be the best fit. The time she takes to listen and understand then ensures that only the very best and most suitable candidates are submitted for any roles that I may have open. I really value this relationship as it saves me a lot of time and I trust that Jane has done a lot of work ahead of the candidate actually being presented to me. Jane is also a great communicator and will always reach out to check details if they are not clear. We have had many positions successfully filled by HPG for this reason.
Customer Service Manager , Medical Devices Company -
When faced with an extremely challenging recruitment environment, Jane Nichols has been able to deliver some truly amazing hidden gems as candidates. She has been very supportive and understanding and takes the time to understand our requirements to present candidates who have the right aptitude and personality. The delivery of service towards the candidates and for us as a client is truly a delight to experience.
Talent Acquisition Manager , Medical Devices Company -
Jane has been absolutely phenomenal in regards to getting me a position with a suitable/respectable company. She has gone above and beyond in every aspect of the process and I cannot recommend her and the team higher if you are looking for your next position. They looked after me like no tomorrow and I am looking forward to working with them in the near future. Thank you again and all the best with your team.
Customer Support , Global Consumer Goods Company -
When faced with an extremely challenging recruitment environment, Jane Nichols has been able to deliver some truly amazing hidden gems as candidates. She has been very supportive and understanding and takes the time to understand our requirements to present candidates who have the right aptitude and personality. The delivery of service towards the candidates and for us as a client is truly a delight to experience.
Talent Acquisition Manager , Healthcare Services Company
Jobs by Jane Nichols.
Customer Service Representative
- Macquarie Park
- $78000 per annum, Benefits: Super
Benefits $78,000 + Super salary Onsite underground parking Opportunity for career growth in a supportive team Located in Macquarie Park 2113 About the Company The company is a national leader in the medical device industry, specialising in consignment models for hospital supplies. With a focus on providing essential medical equipment, they offer a collaborative and family-like environment. Based in Macquarie Park, the company prides itself on long-term employee retention and a supportive, fun work culture. About the Opportunity As a Customer Service Representative, you'll manage order entries, handle queries, and assist with data entry and analysis in SAP. Reporting directly to the Customer Service Manager, you will support both the Customer Service and Logistics teams. This role is essential for ensuring accurate and efficient processing of hospital orders, making a direct impact on operational efficiency and customer satisfaction. Duties Process orders and credits Handle customer queries via email and phone Update delivery information into SAP Manage data entry for consignment model products Ensure accurate reporting of discrepancies and backorder status Follow up on PODs (Proof of Delivery) Skills and Experience Experience in data entry and order processing Knowledge of SAP (preferred) or simialr ERP system Problem-solving and multitasking abilities Understanding of consignment business models (ideal) Culture A supportive, friendly team where open communication is valued. Collaboration and a sense of humor are at the heart of the team. How to Apply Click apply or contact Jane Nichols, Divisional Manager on 0288778714 for a confidential discussion. About Healthcare Professionals Group Healthcare Professionals Group recruits all positions: executive, permanent, contracting/temp, at all levels, across all areas of healthcare - Pharmaceuticals, Biotechnology, Medical Technology and Clinical Care. Medical Affairs & Life Sciences Recruitment - Clinical Research, Market Access, Medical Affairs, Pharmacovigilance, Quality, Data Management, Regulatory Affairs, Scientific; Commercial Recruitment - Marketing, Sales, Analytics, Government and External Affairs; Business Operations & Infrastructure Recruitment - Administration, Customer Service, Engineering, Finance, Human Resources, IT, L&D, Legal, Manufacturing, Operations, Supply Chain, Warehouse; Clinical Care Recruitment - Allied Health, Aged Care, General Practice, Medical Imaging, Medical Management, Medical Specialties, Nursing. For more job opportunities, visit www.hpgconnect.com.
Customer Service Representative
- Frenchs Forest
- $70000 - $75000 per annum
Biotechnology Company Permanent Role | $70,000 - $75,000 + Super | Attractive Benefits Location: Frenchs Forest, NSW 2086 On-site parking, plus easy access to public transport with bus stop directly outside About the Company: Join a passionate and well-established healthcare organisation dedicated to improving the health and well-being of the Australian community. Specialising in biotechnology solutions for patient surgeries, our client provides high-quality products and services that make a tangible difference in the lives of patients. If you're eager to grow and contribute to an industry that truly matters, this is the opportunity for you. About the Opportunity: In this role, you will play an essential part in managing customer service operations for your dedicated territory. You will work closely with the Customer Service Manager and a dynamic team of professionals. You’ll be responsible for managing consignment stock, processing customer orders, and handling customer inquiries, all while maintaining a high standard of service. The role will appeal to someone who brings experience and a strong desire to learn and grow within a supportive team and company culture. Duties: Process and manage customer orders within your assigned territory Manage consignment stock and ensure timely deliveries Handle customer inquiries via phone or email Provide support to both the customer service and clinical teams as required Collaborate with cross-functional teams to ensure seamless service delivery Skills and Experience: Proven customer service experience (preferably 2+ years) in a medical device, biotechnology or FMCG environment A bright disposition with a positive, can-do attitude Strong attention to detail and a mature approach to work Excellent verbal and written communication skills Solid time management skills and the ability to work efficiently under pressure Prior experience with Microsoft Office (2+ years) ERP system experience, MYOB literacy is preferable, but not essential A team-oriented mindset with the dedication to contribute to a positive workplace culture Culture: This organisation prides itself on fostering a supportive, inclusive, and collaborative team environment. As part of the team, you'll enjoy access to fantastic employee benefits including on-site massages, reduced gym membership, and regular team lunches. A friendly, supportive workplace where you can make a real impact on patient care. The organisation values continuous learning and development, so you’ll receive tailored training to ensure you grow in your role and are confident in your responsibilities. How to Apply: If you are looking for a challenge and want to be part of a company that truly values its people, we’d love to hear from you. Click apply or contact Jane Nichols, Recruitment Consultant, at 02 8877 8714 for a confidential discussion. About Us: Healthcare Professionals Group recruit positions at all levels across biotechnology, medical devices, pharmaceuticals, and scientific companies. For more job opportunities in the healthcare sector, visit www.hpgconnect.com.
Customer Service Team Leader
- Belrose
- $85000 - $90000 per annum, Benefits: Bonus and Super
Benefits: Circa $85,000 + Super + Bonus Opportunity for career development Located in Northern Beaches, with staggered start time Global medical device organisation About the Company: A renowned company that specialises in the production and distribution of medical devices. It is a national company with a strong presence in Brisbane. A globally renowned Medical Device company who are one of the leaders in their field. The company is known for having an exceptional culture and offers great benefits. Be part of a close knit team that are passionate about what they do and who practice their core values daily. About the Opportunity: As the Customer Service Team Leader, you will lead a passionate and talented group of Customer Service Coordinators, while ensuring they constantly meet our customers' expectations. You will work closely with internal and external customers to identify, define, prioritise, and drive plans that will bring efficiency and effectiveness to the overall business processes. This is an important role that will have a significant impact on the business and market. Key Responsibilities: Monitor and supervise the daily tasks and functions of the Customer Service Team Be the key point of contact for all internal and external customer complaints, escalations and issues Provide leadership, coaching, and mentoring for all Customer Service team and the broader Customer Service Team as required Recruitment and selection of staff Management of induction program for direct reports and ongoing training and development Monitor staff performance against established KPIs Work collaboratively to remove roadblocks and create good synergies in a cross-functional environment Skills and Experience: At least two years in a Customer Service Representative role in the Pharmaceutical, Healthcare , Medical or FMCG industry Excellent communication skills (written and oral) Strong attention to detail Ability to work well under pressure Previous experience with ERP systems, specifically SAP and processing of purchase orders in a busy industry Gained leadership experience in a 2IC capacity or similar and looking for next step in career How to Apply: Click apply or contact Jane Nichols or Kelly Ann Pederson on 02 8877 8714 for a confidential discussion.
HR Operations Specialist
- East Ryde
- $85000 per annum
Join a global leader in medical devices where innovation meets opportunity! Work in a buzzing environment just 5 minutes from the metro with onsite parking and endless career possibilities. Benefits Salary: $85,000 + Super Convenient North Ryde, 2113, location near public transport and major amenities Onsite parking for an easy commute Hybrid working model Creative freedom to help design and deliver exciting employee events Opportunities for growth in a global company A fun and dynamic team that values collaboration and fresh ideas About the Company This global medical device company is redefining innovation in healthcare. Known for its cutting-edge products and passionate culture, it’s a place where your ideas are heard, and your contributions matter. The sleek, modern office in North Ryde is perfectly positioned with easy access to transport, making your work-life balance effortless. About the Opportunity Are you a detail-oriented HR professional with a creative flair? This role is your chance to be at the heart of a fast-paced HR team, combining your operational expertise with your passion for people and events. You’ll be working as part of a global HR team, supporting two local HR Managers, and contributing to both strategic projects and day-to-day HR operations. Duties Manage and maintain accurate employee records in Workday Be the go-to person for employee enquiries on policies and benefits Take charge of new hire onboarding and orientation – make it unforgettable! Administer employee benefits programmes and support continuous improvements Bring the fun by helping plan and execute exciting employee events and activities Oversee offboarding processes, ensuring smooth transitions for departing employees Collaborate closely with two local HR Managers to support business goals and HR initiatives Ensure compliance with employment laws and company policies Skills and Experience Bachelor’s degree in Human Resources, Business Administration, or related field 3+ years of experience in HR operations Strong knowledge of employment laws and HR best practices Experience using Workday (preferrable) as the HRIS system Proficiency in MS Office Suite Excellent organisational skills with the ability to juggle multiple priorities Creative mindset and passion for event planning or employee engagement Strong communication and interpersonal skills Culture Expect a team that works hard, supports one another, and knows how to celebrate success. This company thrives on creativity, collaboration, and continuous improvement. You’ll join a culture where your input is valued, your growth is supported, and your work makes a real impact. How to Apply Click Apply Now or contact Jane Nichols, Divisional Manager on 0288778714 for a confidential discussion. About Healthcare Professionals Group Healthcare Professionals Group recruits executive, permanent, and temporary positions at all levels across the healthcare industry, including: Medical Affairs & Life Sciences – Clinical Research, Regulatory Affairs, Quality, Data Management Commercial Recruitment – Marketing, Sales, Analytics, External Affairs Business Operations & Infrastructure – HR, IT, Finance, Supply Chain, Legal Clinical Care Recruitment – Allied Health, Aged Care, Medical Imaging, Nursing For more job opportunities, visit www.hpgconnect.com.
Customer Service Representative
- East Brisbane
- $75000 per annum
Benefits • Be a part of a global medical device and diagnostics organisation • Located in East Brisbane 4169 • Permanent position • Circa $70,000 + super About the company Work for a global diagnostics company operating across dynamic and rapidly changing market. Our client looks to provide effective treatments through an innovative and forwarded thinking culture. They aim to provide the best level of service possible to enhance the quality of life to patients all over the world. About the opportunity Be responsible for completing supply chain tasks with a large focus on order entry and processing as well as following up on order dispatch. Provide support to a market leading range of innovative diagnostic equipment to medical professionals with an ability to problem solve and work cohesively. Be genuinely committed to customer satisfaction and you will grow and advance your career. Duties • Provide a high level of Customer Service • Processing customer orders for domestic and international customers • Informing customers about order status, backorders, unexpected delays, part shipments and product issues • Handling inbound product enquiries, quotes, product returns and managing complaints • Analysing and resolving escalated customer issues • Liaising with transport companies including domestic couriers and freight forwarders • Data entry, credit and invoice management • Assisting the Sales and Marketing teams with stock management, customer order enquiries and maintaining the customer database Skills and Experience • Experience in Customer Service in a Medical Device, Pharmaceutical or FMCG organisation • A high degree of independence and interpersonal skills • Experience processing orders through a CRM system • Attention to detail when dealing with complex customer orders • Experience with conflict resolution • Strong attention to detail and multi-tasking ability • Ability to build and maintain customer relationships Culture Fantastic team and company leadership, with low turnover in staff. How to Apply Click apply or contact Jane Nichols, Recruitment Consultant on 02 8877 8714 for a confidential discussion. About us Healthcare Professionals Group recruit all positions, at all levels, into biotechnology, medical devices, pharmaceutical and scientific companies. For more pharmaceutical, medical or healthcare related job opportunities visit www.hpgconnect.com
Customer Service Representative
- Frenchs Forest
- $70000 - $75000 per annum
Biotechnology Company Permanent Role | $70,000 - $75,000 + Super | Attractive Benefits Location: Frenchs Forest, NSW 2086 On-site parking, plus easy access to public transport with bus stop directly outside About the Company: Join a passionate and well-established healthcare organisation dedicated to improving the health and well-being of the Australian community. Specialising in biotechnology solutions for patient surgeries, our client provides high-quality products and services that make a tangible difference in the lives of patients. If you're eager to grow and contribute to an industry that truly matters, this is the opportunity for you. About the Opportunity: In this role, you will play an essential part in managing customer service operations for your dedicated territory. You will work closely with the Customer Service Manager and a dynamic team of professionals. You’ll be responsible for managing consignment stock, processing customer orders, and handling customer inquiries, all while maintaining a high standard of service. The role will appeal to someone who brings experience and a strong desire to learn and grow within a supportive team and company culture. Duties: Process and manage customer orders within your assigned territory Manage consignment stock and ensure timely deliveries Handle customer inquiries via phone or email Provide support to both the customer service and clinical teams as required Collaborate with cross-functional teams to ensure seamless service delivery Skills and Experience: Proven customer service experience (preferably 2+ years) in a medical device, biotechnology or FMCG environment A bright disposition with a positive, can-do attitude Strong attention to detail and a mature approach to work Excellent verbal and written communication skills Solid time management skills and the ability to work efficiently under pressure Prior experience with Microsoft Office (2+ years) ERP system experience, MYOB literacy is preferable, but not essential A team-oriented mindset with the dedication to contribute to a positive workplace culture Culture: This organisation prides itself on fostering a supportive, inclusive, and collaborative team environment. As part of the team, you'll enjoy access to fantastic employee benefits including on-site massages, reduced gym membership, and regular team lunches. A friendly, supportive workplace where you can make a real impact on patient care. The organisation values continuous learning and development, so you’ll receive tailored training to ensure you grow in your role and are confident in your responsibilities. How to Apply: If you are looking for a challenge and want to be part of a company that truly values its people, we’d love to hear from you. Click apply or contact Jane Nichols, Recruitment Consultant, at 02 8877 8714 for a confidential discussion. About Us: Healthcare Professionals Group recruit positions at all levels across biotechnology, medical devices, pharmaceuticals, and scientific companies. For more job opportunities in the healthcare sector, visit www.hpgconnect.com.
COMBINED EXPERIENCE
At HPG, we pride ourselves on bringing together a diverse group of professionals with extensive backgrounds in the healthcare recruitment industry. Our combined years of experience and specialised knowledge ensure that we deliver unparalleled service to our clients and candidates. By working collaboratively, we harness our collective expertise to meet and exceed your goals and expectations, providing tailored solutions and exceptional support every step of the way. Discover how our unified team effort drives success in every project we undertake.
Jo Turner
Divisional Manager - Business Support, Operations and Life Sciences
Kelly-Ann Pedersen
Recruitment Consultant - Business Support
Maddy Dwyer
Senior Recruitment Consultant - Business Support
Duncan Grant
Recruitment Consultant - Sales & Marketing
Karen Newcombe
Specialist Manager - Sales & Marketing
Marion Ludeking
Divisional Manager - Sales & Marketing
Natalia Fiocca
Senior Specialist Manager - Sales & Marketing
Adrian McConchie
Director - Melbourne
Blogs by Jane Nichols
From Potential to Performance: Transformative Training Techniques
04.07.2023
Unlocking the Secrets of Effective Communication in Customer Service
23.06.2023
The Impact of Effective L&D Programs on Employee Retention
19.06.2023
7 Time Management Strategies for Administrative Professionals
07.06.2023
5 Proven Strategies for Empowering HR Professionals to Build High...
06.06.2023